The Better Business Bureau (BBB) is committed to maintaining your
confidence and trust, and accordingly maintains the following privacy
policy to protect your personal information.
BBB’s Commitment to Security
BBB
encrypts billing information wherever requested online. Personal
information is accessible only by staff and volunteers designated to
handle complaints or requests. All BBB agents and contractors with
access to personal information are also bound to adhere to this policy
as part of their contract with BBB.
Personal Information that BBB May CollectBBB
collects the following types of personal information: names, postal and
e-mail addresses, phone and facsimile numbers, billing information, and
complaint and inquiry information. BBB may also collect business
information from sole proprietorships that apply for accreditation or
program participation, some of which might constitute personal
information, as well as personal information from individuals acting
solely in their business capacity. BBB’s online complaint form is
hosted by the Council of Better Business Bureaus (CBBB), which
processes your complaint according to
its own privacy and security policies.
BBB
does not collect or maintain information from those actually known to
be under the age of 13, and no part of our site is structured to
attract anyone under the age of 13.
How BBB May Use Personal InformationUnless
you consent, BBB will use your personal information for the purpose for
which it was submitted such as to reply to inquiries, handle your
complaints and process billing and business requests related to program
participation, and we will use such information to provide operational
notices, and in program recordkeeping and to conduct research on
industry marketplace practices. Our research may lead to the
publication of aggregate demographic data but will not result in the
reporting or publication of any personal information provided to us. At
certain points where personal information is collected on our site,
there may be a box where you may indicate you would like to be on a
list to receive information about other BBB programs and services and
about ways to support the BBB and its Foundation. At any time you can
add or remove your name from our mailing list by contacting us at
info@knoxville.bbb.org.
How Your Information May Be SharedIn
order to process complaints against businesses, BBB will transfer
complaints received to the company complained about. It is also
possible that a complaint, request or inquiry will be more
appropriately handled by another BBB, in which case the request or
inquiry will be transferred to the proper BBB. By completing a
complaint form or sending us a request or inquiry, you are allowing us
to forward your information to the proper business and also to the
proper BBB, if necessary. Consumer inquiries may be forwarded by email,
and consumers should recognize that this method of transmission may not
be secure. BBB may also share your personal information with the CBBB
for CBBB to research industry marketplace practices. Just as in any
research we may do, CBBB research will not result in the reporting or
publication of any personal information. BBB never sells or rents
personal information.
We will also release personal information under the following circumstances:
- Where
release is required by law (for example, a subpoena) or regulation, or
is requested by an agency for governmental investigative purposes or
governmental proceedings;
- Where our records indicate a company
may be engaged in fraudulent activity or other deceptive practices that
a governmental agency should be made aware of;
- To appropriate
governmental authorities, where warranted by a company’s failure to
participate in BBB’s advertising self-regulatory process; or
- To appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information AccurateIf
your personal information changes or you would like to review the
personal information we may have on file, please email us with the new
information or your review request at
info@knoxville.bbb.org. Let us also
know the department or BBB program that led to your submission of
personal information so we may efficiently locate your information.
Computer Tracking and CookiesOur
web site is not set up to track, collect or distribute personal
information not entered by its visitors. Our site logs do generate
certain kinds of non-identifying site usage data, such as the number of
hits and visits to our site. This information is used for internal
purposes by technical support staff to provide better services to the
public and may also be provided to others, but again, the statistics
contain no personal information and cannot be used to gather such
information.
A cookie is a small amount of data that is sent to
your browser from a Web server and stored on your computer's hard
drive. BBB uses non-identifying cookies to provide easier site
navigation and access to forms. You can still use BBB site if your
browser is set to reject cookies. Our cookies do not generate personal
data, do not read personal data from your machine and are never tied to
anything that could be used to identify you.
Problems
If you have a complaint about BBB’s compliance with this privacy policy, you may contact us at
info@knoxville.bbb.org.